tk1bd Privacy Policy

This Privacy Policy ("Policy") describes how tk1bd ("we", "us", or "our") collects, uses, stores, and discloses personal information about users ("you" or "your") of the tk1bd platform accessible at tk1bd.app. This Policy applies to all users who register an account, visit the platform, or otherwise interact with our services, regardless of the device or network used to access the platform.

By registering an account or using the tk1bd Service, you acknowledge that you have read this Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not access or use the tk1bd platform.

tk1bd collects personal information from you in the course of providing the Service. The categories of information we collect include:

• Identity data: full name, date of birth, national identification number or passport number, and any other documentation submitted during KYC (Know Your Customer) verification.
• Contact data: mobile phone number, email address, and residential address in Bangladesh or elsewhere.
• Account data: your chosen username, account preferences, responsible gaming settings, session history, and communication preferences.
• Financial data: transaction history including deposit amounts, withdrawal requests, payment method identifiers (such as the last four digits of a registered bKash or Nagad account), and associated timestamps.
• Technical data: IP address, device type and model, operating system version, mobile browser type, screen resolution, and session duration data collected automatically when you access the platform.
• Behavioural data: game preferences, betting patterns, game session duration, bonus usage, and interaction logs, used to personalise your experience and to fulfil responsible gaming obligations.

Where you choose not to provide information that is required to deliver the Service (for example, identity documentation for KYC verification), tk1bd may be unable to make all or part of the Service available to you until that information is provided.

tk1bd processes your personal data only for legitimate and clearly defined purposes. We use the information we collect for the following purposes:

• Account creation and management: to register your player account, verify your identity, and manage your account throughout its lifecycle, including processing account closure requests.
• Service delivery: to process your deposits and withdrawal requests, credit bonuses to your account, settle bets and game outcomes, and provide all other core gambling and sports betting services available on the platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other conduct prohibited under our Terms and Conditions or applicable law.
• Responsible gaming compliance: to monitor your gaming activity for indicators of problem gambling behaviour, to apply the self-exclusion, deposit limit, or cooling-off settings you have configured, and to fulfil our duty-of-care obligations to all registered players.
• Customer support: to respond to your support requests, complaints, and enquiries, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Platform improvement: to analyse anonymised and aggregated usage data for the purpose of improving the platform, identifying technical issues, and optimising the user experience for players in Bangladesh.

tk1bd processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and tk1bd, including account registration, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable legal and regulatory requirements, including identity verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — in each case where our legitimate interests in operating a safe and compliant platform do not override your privacy rights.
• Consent: where we send you optional marketing communications or use non-essential cookies, we do so only on the basis of your consent, which you may withdraw at any time.

tk1bd does not sell your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment processors: we share financial transaction data with approved payment providers (including bKash, Nagad, Rocket, Upay, and partner banking institutions) strictly for the purpose of processing your deposits and withdrawals.
• Game providers: we share session and account reference data with our licensed game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) solely to facilitate game delivery and resolve game-related disputes.
• Legal and regulatory authorities: we may disclose your information to government bodies, law enforcement agencies, or regulatory authorities where required to do so by applicable law, or where we reasonably believe disclosure is necessary to prevent serious harm or criminal activity.
• Service providers: we engage trusted third-party technology vendors (such as hosting providers, analytics platforms, and customer support tools) who process data on our behalf under strict confidentiality and data-processing agreements.

Financial transactions on the tk1bd platform — including deposits via bKash, Nagad, Rocket, or Upay, and withdrawal requests to local bank accounts — involve the transmission of financial identifiers. tk1bd does not store your full bKash PIN, mobile banking password, or full bank account credentials. We store only the minimum data necessary to process and verify transactions: this includes transaction reference numbers, masked account identifiers, deposit and withdrawal amounts, and timestamps.

Transaction history is retained for the period required under applicable financial record-keeping obligations. Players may request a summary of their transaction history at any time by contacting the tk1bd support team via the email address listed in this Policy.

tk1bd uses cookies and similar technologies on its platform. Cookies are small data files placed on your device when you access the platform. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including maintaining your login session, remembering your language preference, and securing your account activity. These cookies cannot be disabled without impairing core platform functionality.
• Analytical cookies: used to understand how players navigate and interact with the platform, which pages are most visited, and where technical errors occur. This data is processed in aggregated, anonymised form and is used solely to improve the platform experience.
• Preference cookies: used to remember your account display settings, responsible gaming preferences, and any other personalisation choices you have made within the platform.

You can manage or delete cookies through your mobile browser settings. Please be aware that disabling non-essential cookies will not affect your ability to access and use the core features of the tk1bd platform, but certain display preferences may reset between sessions.

tk1bd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law. In practice, this means the following retention periods apply:

Active account data is retained for the duration of your account. Transaction and financial records are retained for a minimum of five years following the date of each transaction to comply with applicable financial record-keeping obligations. KYC documentation is retained for a minimum of five years following the closure of your account. Account activity logs and responsible gaming records are retained for a minimum of three years. Upon receipt of a valid deletion request, tk1bd will delete or anonymise your data within a reasonable timeframe, except where retention is required by law.

tk1bd takes the security of your personal data seriously and implements technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption applied to all data transmissions between your device and the tk1bd platform, preventing interception of data in transit.
• Access controls restricting access to personal data to authorised tk1bd personnel only, on a need-to-know basis, with all access logged and auditable.
• Fraud detection systems that monitor account activity in real time to identify and respond to suspicious behaviour, including unauthorised login attempts, unusual transaction patterns, and account takeover indicators.

Whilst tk1bd takes all reasonable steps to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, please contact our support team immediately at [email protected].

As a registered player on the tk1bd platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe following receipt of a verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that we limit the way in which we use your personal data while a dispute or request is being resolved.
• Right to withdraw consent: where our processing is based on your consent (for example, receipt of marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 48 hours and aim to resolve it within 30 days. We may need to verify your identity before processing any data rights request to ensure we do not disclose your data to an unauthorised third party.

tk1bd is strictly a 21+ platform. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If you are under 21 years of age, you are not permitted to access or use the tk1bd Service. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data. If you have reason to believe that a minor has registered an account on our platform, please notify us immediately at [email protected].

tk1bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will use reasonable efforts to notify registered players via the platform or by email to the address registered on your account. The revised Policy will be published on this page with an updated "Last updated" date at the top.

Your continued use of the tk1bd platform following the publication of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the platform and may request account closure in accordance with our Terms and Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tk1bd handles your personal data, please contact our support team. We are available 24 hours a day, seven days a week.

Email: [email protected] (plain text only — not a clickable link). We aim to respond to all privacy-related enquiries within 24 hours. For account closure or data deletion requests, please include your registered username and a brief description of your request in your message.